Ordering

How can I order from SteinKunstWerk?

You can order directly from the online shop at steinkunstwerk.de. Select your products, add them to the cart and complete the order at checkout.

What products can I find at SteinKunstWerk?

The shop focuses on selected products for calm home moments, gift ideas, fragrance, tea culture, Zen decor, incense and conscious rituals.

• Scented Candles in Glass
• Room Fragrances & Diffusers
• Tea Culture & Ritual
• Zen Decor for Home
• Gift Ideas

Payment

What payment methods are available?

The available payment methods are currently displayed in the checkout. As payment providers and settings may change, the checkout is the most reliable source.

Are payments secure?

The checkout runs on Shopify's technical infrastructure and the connected payment providers. Please only enter payment data in the official checkout.

Shipping

Where can I find current shipping information?

Current information on shipping costs, delivery times and restrictions can be found on the Shipping & Delivery page.

What applies to international shipping changes?

If shipping rules change, we publish important notices in the blog and on the shipping page. An example is our article on the Shipping Stop to the USA.

Returns and Revocation

Where can I find information on returns and revocation?

Please use the official shop policies. There you will find the respective current and legally relevant version.

• Refund Policy
• Terms of Service

Product Care

How do I care for SteinKunstWerk products?

Please always observe the instructions on the respective product page. Depending on the type of product, care, cleaning and use may vary. Ceramics, fragrance products, candles, incense and tea accessories each have their own requirements.

Are there general safety instructions?

Candles and incense must never burn or smolder unattended. Use heat-resistant surfaces, keep away from flammable materials and observe the instructions on the product page.

Data Protection

Where can I find the privacy policy?

The current privacy policy can be found here: Privacy Policy.

Will personal data be published in the blog?

No. Old personal contact details, phone numbers or no longer valid email addresses should not appear in blog articles. If such old entries are found, they will be removed or replaced by official contact pages.

Contact

How can I reach SteinKunstWerk?

Please use the official Contact Page. There you will find the current way for support and service inquiries.

Is there a phone number in the blog?

No. Phone numbers are no longer published as a support channel in blog articles. This way, old or incorrect contact data is removed from the content.

Further Inspiration

If you are not looking for service information, but for inspiration, you will find suitable starting points here:

• Ritual & Room Magazine
• Scented Candles, Rituals & Meaning
• Rituals with Meaning