Frequently asked questions about Stein.Kunst.Werk

Welcome to Stein.Kunst.Werk! We are pleased that you are interested in our unique, handmade home accessories and decorations. To ensure that you have all the important information about our products and services, we have summarized the most frequently asked questions for you here.

Ordering process and payment options

How can I order from Stein.Kunst.Werk? You can easily order via our online shop at www.steinkunstwerk.de . There you will find our entire range and can put your selection in the shopping cart. In the checkout process you then select your preferred payment method.

What payment options does Stein.Kunst.Werk offer? We accept payment by credit card, PayPal, direct bank transfer and advance payment. All payment transactions are of course secure and encrypted.

Shipping and delivery

How long does delivery take? We usually ship your order within 2-3 working days. The delivery time is then another 3-5 working days. For custom-made items or items that are not in stock, the delivery time may be a little longer. We will then inform you in good time.

Are there any shipping costs? The shipping costs depend on the weight and size of your order. For orders over €50, shipping is free within Germany.

Returns and exchanges

Can I exchange or return my order? Yes, of course. If you are not satisfied with an item, you can return it within 14 days without giving any reason. We will then refund the full purchase price.

How does the exchange work? Please simply contact our customer service, who will be happy to help you with the exchange process. We will then send you a return label free of charge.

Product information

Is there a guarantee on the products? Yes, we offer a 2-year guarantee on all our items. If, contrary to expectations, a defect occurs, we will of course repair or replace the item.

How do I care for the products? You can find the care instructions in the product description. In general, we recommend wiping the items with a slightly damp cloth and not washing them in the washing machine.

Privacy Policy and Terms of Use

How does Stein.Kunst.Werk handle my data? The protection of your personal data is our highest priority. We undertake to treat your data confidentially and to use it exclusively for the processing of your order. You can find further information in our privacy policy.

Where can I find the terms and conditions? Our terms and conditions are always available on our website. Please read them carefully before placing your order.

Customer service and support

How can I contact Stein.Kunst.Werk? You can reach us by email at info@stein-kunst-werk.de or by phone at 0123 / 45 67 89. Our customer service team is available Monday to Friday from 9 a.m. to 5 p.m.

Where can I find technical support? If you have any questions about our products or need help with technical problems, please contact our customer service. We will be happy to help you.

Feedback and customer opinions

How can I give feedback on Stein.Kunst.Werk? We are very happy to receive your feedback! You can send us your suggestions, praise or criticism by email to info@stein-kunst-werk.de. Alternatively, you can also use the contact form on our website.

Why are customer opinions important for Stein.Kunst.Werk? Your satisfaction is very important to us. That's why we take customer feedback very seriously and use it to continually improve our products and services. Your opinion helps us to respond even better to your wishes and needs.

Do you have any further questions? Our customer service team will be happy to advise you in detail. We look forward to offering you the best possible service!