General Terms and Conditions (GTC)
1. Scope
These General Terms and Conditions (GTC) apply to all orders placed via the SteinKunstWerk online shop.
For the purposes of these GTC, a consumer is any natural person who enters into a legal transaction for purposes that cannot predominantly be attributed to their trade or self-employed professional activity (§ 13 BGB).
An entrepreneur is a natural or legal person or a legally recognized partnership that, when entering into a legal transaction, acts in the course of its trade or self-employed professional activity (§ 14 BGB).
2. Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order.
By placing an order, you make a binding offer to conclude a purchase agreement.
The purchase agreement is concluded if we accept your order by sending an order confirmation by email or if we ship the goods.
3. Right of Withdrawal
Consumers are generally entitled to a statutory right of withdrawal.
Exclusion of the right of withdrawal:
In accordance with § 312g para. 2 no. 1 BGB, the right of withdrawal does not apply to contracts for the supply of goods that are not pre-fabricated and for whose manufacture an individual selection or specification by the consumer is essential, or which are clearly tailored to the personal needs of the consumer.
This particularly applies to products that are individually manufactured only after the order is placed and, due to their nature, cannot easily be reused or sold in any other way.
If such an exclusion applies, this will be expressly indicated in the respective product offer.
Otherwise, the statutory right of withdrawal applies.
You can find details about the right of withdrawal and a sample withdrawal form under Right of Withdrawal. You can also submit your withdrawal online via Withdrawal Online.
4. Prices and Payment Terms
All prices stated are gross prices in accordance with § 19 UStG (small business regulation). Value added tax is not shown.
Plus applicable shipping costs.
Payment is made using the payment methods offered at checkout. These will be displayed to you during the ordering process.
5. Delivery and Shipping
Delivery is made to the address you provide during the ordering process.
We currently deliver within the European Union.
Personal collection of the goods is not possible.
You can find further information under Shipping & Delivery.
6. Retention of Title
The goods remain our property until full payment has been received.
7. Warranty (Liability for Defects)
Consumers are entitled to statutory warranty rights.
For entrepreneurs, the warranty period for delivered goods is one year from the delivery of the goods.
8. Liability
We accept unlimited liability for damages resulting from injury to life, body, or health, as well as for intent and gross negligence.
In the event of slight negligence in breaching essential contractual obligations, we are only liable for foreseeable, contract-typical damages.
Any further liability is excluded to the extent permitted by law.
9. Contract Language
The contract language is German.
10. Applicable Law
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this applies only insofar as it does not restrict the protection afforded by the mandatory provisions of the law of the state in which the consumer has their habitual residence.
11. Dispute Resolution
We are not obliged and are not willing to participate in a dispute resolution procedure before a consumer arbitration board.
The former European Online Dispute Resolution (OS/ODR) platform was discontinued on July 20, 2025.
As of: 2026.08.25