Answers with heart – your guide at SteinKunstWerk

Frequently asked questions about SteinKunstWerk

Do you have a specific question? Then you've come to the right place. Click through the topics or contact us directly – we're happy to help.

General questions

🚚 How long does shipping take?

We ship climate-neutrally within the EU with DHL GoGreen. Delivery times typically take 2–5 business days. You can find all the details on our shipping page .

💳 What payment methods do you offer?

You can conveniently pay by credit card, PayPal, Apple Pay, Google Pay, or Sofortüberweisung. All transactions are securely encrypted.

↩️ Can I return my order?

Yes, you can return unused products within 14 days of receipt. Please note: Personalized items and opened candles are non-returnable.

You can find all the details on our returns page: Returns & Exchanges at SteinKunstWerk .

📬 How can I contact you?

You can reach us anytime by email at support@steinkunstwerk.de . We typically respond within 1–2 business days.

Questions about the products

🕯️ What products does SteinKunstWerk offer?

Our range includes handcrafted scented candles, home fragrances, decorative objects made from high-quality casting resin, DIY accessories, spiritual accessories, and gift ideas—all crafted sustainably, stylishly, and with meaning.

⚖️ What is the difference between scented candles with and without a vessel?

Our scented candles with vessels come in high-quality glass or porcelain containers—stylish, safe, and ready to use. They're ideal as gifts or for decorative accents.

Scented candles without a vessel are a sustainable choice if you already have suitable candle vessels or want to creatively refill them. They come in plastic-free packaging and are perfect for refilling or DIY projects.

→ To the collection with vessel
→ To the collection without vessel

🌱 Are your products sustainable?

Yes. We use recycled packaging, ship CO₂-neutrally, and focus on vegan, environmentally friendly materials. You'll find out more about this soon on our Sustainability at SteinKunstWerk page.