Return policy

📦 Returns & Exchanges

• You can withdraw from your order and return it within 14 days of receipt – provided there is no statutory exclusion.
• Items must be returned unused, undamaged, and in their original packaging.
• Custom-made products are excluded from withdrawal and exchange, provided the legal requirements are met (§ 312g para. 2 no. 1 BGB).
• This particularly applies to products that are custom-made for you only after the order has been placed and, due to their nature, cannot be easily reused or sold elsewhere.
• You bear the cost of return shipping, unless there is an error on our part.

🔁 How to Return an Item

1. Contact us in advance at support@steinkunstwerk.de (please include your order number and a brief note about what you are returning).
2. We will provide you with the next steps and – if applicable – instructions for return shipping.
3. After receiving and checking the goods, the refund will be issued to the original payment method used.

💸 Refund

Upon receipt and inspection of your return, we will refund the purchase price without delay and no later than 7 days from the date of receipt of your declaration of withdrawal.

We may refuse to issue a refund until we have received the goods back or until you have provided proof that you have returned the goods – whichever is earlier.

Note: Shipping costs will be refunded according to statutory regulations. Additional costs incurred because you chose a type of delivery other than the cheapest standard delivery offered by us may be excluded (see cancellation policy for details).

❗ Exceptions

• Goods custom-made after an order is placed, to the extent that the legal requirements for the exclusion of the right of withdrawal are met.
• Used or damaged items (a possible reduction in value may be taken into account).
• Reduced merchandise is not generally excluded – the cancellation policy is decisive.

📨 Questions?

We're happy to help: support@steinkunstwerk.de

This return policy complements our Terms and Conditions and the cancellation policy.

Status: 2026.03.04