Return policy
We want you to be completely satisfied with your purchase. Should something not be right, you'll find all the information on returns, exchanges, and refunds here – clear and transparent.
📦 Returns & Exchanges
- You can withdraw from your order and return it within 14 days of receipt – provided there is no statutory exclusion.
- Items must be returned unused, undamaged, and in their original packaging.
- Custom-made products are excluded from withdrawal and exchange, provided the legal requirements are met (§ 312g para. 2 no. 1 BGB).
- This particularly applies to products that are custom-made for you only after the order has been placed and, due to their nature, cannot be easily reused or sold elsewhere.
- You bear the cost of return shipping, unless there is an error on our part.
🔁 How to Return an Item
- Contact us in advance at support@steinkunstwerk.de (please include your order number and a brief note about what you are returning).
- We will provide you with the next steps and – if applicable – instructions for return shipping.
- After receiving and checking the goods, the refund will be issued to the original payment method used.
💸 Refund
Upon receipt and inspection of your return, we will refund the purchase price without delay and no later than 7 days from the date of receipt of your declaration of withdrawal.
We may refuse to issue a refund until we have received the goods back or until you have provided proof that you have returned the goods – whichever is earlier.
Note: Shipping costs will be refunded according to statutory regulations. Additional costs incurred because you chose a type of delivery other than the cheapest standard delivery offered by us may be excluded (see cancellation policy for details).
❗ Exceptions
- Goods custom-made after an order is placed, to the extent that the legal requirements for the exclusion of the right of withdrawal are met.
- Used or damaged items (a possible reduction in value may be taken into account).
- Reduced merchandise is not generally excluded – the cancellation policy is decisive.
📨 Questions?
We're happy to help: support@steinkunstwerk.de
This return policy complements our Terms and Conditions and the cancellation policy.
Status: 2026.03.04
Further Inspiration from SteinKunstWerk
Delve deeper into this thematic world with suitable rituals, scent worlds, living ideas, and selected products for mindful moments at home.
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Frequently Asked Questions
How to Create Peaceful Living Moments?
Through warm light, conscious rituals, harmonious scent worlds, and selected favorite pieces, an atmosphere is created that noticeably slows down everyday life.
Which Topics are Related?
Cozy Living, Selfcare, Tea Rituals, Room Scent, Hygge, and Conscious Living are particularly suitable.
Personal Room Design & Atmosphere
This thematic world combines conscious living atmosphere with calm design, individual accents, and harmonious home ideas. Especially the handmade own products from SteinKunstWerk complement scent worlds, light moments, and personal spaces in a natural way.
White basic tones, reduced forms, and consciously used color accents create a calm basis for personal living spaces and individual combinations.
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