Questions & Answers
FAQ – Frequently asked questions about ordering, shipping, scented candles & service at SteinKunstWerk
Live more peacefully. Give more beautiful gifts. Choose consciously. On this page you'll find clear answers to all your questions about SteinKunstWerk – from scented candles and mindful rituals to shipping, returns, and sustainability. If your question isn't answered here, please feel free to contact us at support@steinkunstwerk.de or via the contact form .
About StoneArtwork
What is StoneArtWork?
SteinKunstWerk is your online shop for handcrafted decorations, scented candles, room fragrances, and ritual products – curated for people who love atmosphere, mindfulness, and design. Our selection is deliberate: less clutter, more meaning.
Where do your products come from?
Our decorative products are lovingly handcrafted. We source candles and select fragrance products from small European manufacturers who prioritize quality, meticulous craftsmanship, and a harmonious overall experience.
Order & Payment
How can I place an order?
Select your desired product, add it to your shopping cart, and follow the secure checkout process. You will then receive an order confirmation via email.
Which payment methods do you accept?
At checkout, you have access to common, secure payment methods (e.g., credit card and PayPal). The available options are clearly displayed there.
Shipping & Delivery
How long does shipping take?
Within Germany, delivery typically takes 3–5 business days. Shipping is climate-conscious (usually via DHL). Depending on the shipping method, it may take an extra day in some cases.
Where do you deliver to?
We ship within the EU. Shipping costs are displayed at checkout according to the order.
Do you use sustainable packaging?
Yes. We pay attention to recycled packaging materials and to shipping that conserves resources as much as possible.
Returns & Cancellations
Can I return my order?
You can return unused and undamaged items within 14 days of receipt. Please contact us beforehand so we can explain the process to you quickly and easily.
Gifts & Vouchers
Do you offer gift vouchers?
Yes – digital gift vouchers in various amounts. Perfect if you want to give a gift of “meaning,” but leave the choice of fragrance up to the recipient.
Are your products suitable as gifts?
Absolutely. Many scented candles and decorative items are deliberately designed as gift ideas: stylish, high-quality, and with the feeling of "I was thinking of you".
Scented candles & their use
How long does a scented candle burn?
The burning time depends on the size, amount of wax, wick, and usage. You can find the specific burning time in the respective product description, if it is specified for that product.
How do I burn a candle properly the first time I light it?
Ideally, when lighting the candle for the first time, let it burn until the surface is evenly melted. This usually results in a more beautiful and even burn.
How do I properly care for the wick?
Keep the wick short and clean. If necessary, trim it carefully before lighting so that the flame burns more steadily and less soot is produced.
How intense is the fragrance – and what size room is it suitable for?
The fragrance intensity depends on the fragrance profile, the room size, and the ventilation. A small room will usually experience a stronger fragrance more quickly, while in larger rooms the fragrance often develops more gently. You can find this information – if provided – in the product description.
Are scented candles suitable for allergy sufferers?
If you have sensitive skin, we recommend choosing fragrance products very carefully and testing them briefly first. If you have specific questions about a product, feel free to contact us – we'll help you assess it based on the available information.
Is it okay to leave a candle burning unattended?
No. Please never leave burning candles unattended, keep them away from flammable materials, and place them on a stable, heat-resistant surface. Also, keep an eye on children and pets nearby.
Sustainability & Responsibility
What exactly does "sustainable shipping" mean to you?
We rely on recycled packaging materials and climate-conscious parcel delivery services (usually DHL). Our goal: less waste, fewer unnecessary detours – without compromising on secure packaging.
How can I help you become even better?
If you can't find the answer in the FAQs, please contact us or email us at support@steinkunstwerk.de . We are constantly updating the FAQ page based on real questions.
Still questions?
Is your question not answered here? Then write to us at support@steinkunstwerk.de or use the contact form . We will reply personally.
