FAQ

Frequently Asked Questions (FAQ) – Stone.Art.Work

Welcome to the FAQ page of Stein.Kunst.Werk! Here we answer the most frequently asked questions about our products, orders and our service. If you have any further questions, do not hesitate to contact us.

1. What is Stone.Art.Work?
Stein.Kunst.Werk is an online shop that specializes in unique, handmade works of art. Our products include sculptures, decorative objects and much more that will add a special accent to your home.

2. How can I place an order?
To place an order, simply visit our website, select the products you want and add them to your shopping cart, then follow the checkout instructions to complete your order.

3. Which payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard), PayPal and other common payment options.

4. How long does shipping take?
Delivery times vary depending on location and product availability. Shipping within Germany usually takes 3-5 working days. International orders may take longer.

5. Can I return or exchange my order?
Yes, we offer a return guarantee for unused and undamaged items within 14 days of receiving your order. Please contact our customer service for more information on the return process.

6. Do you offer gift vouchers?
Yes! We offer gift vouchers in a range of denominations. These are ideal for any occasion and allow the recipient to choose the perfect piece of art.

7. Where do your artworks come from?
All of our artwork is made by talented artists and craftsmen who pay great attention to quality and detail. Each piece is unique and tells its own story.

8. How can I contact customer service?
You can contact our customer service by email at info @ steinkunstwerk.de or via our contact form on the website. We are here to help you!

Thank you for your interest in Stein.Kunst.Werk. ! We look forward to helping you choose your next work of art!