Important Information: Shipping Suspension to the USA

At SteinKunstWerk, we have always been committed to delivering our handmade products worldwide — including to our valued customers in the United States.

Unfortunately, we are currently facing a situation that prevents us from shipping to the USA and Puerto Rico.

Why we cannot ship to the USA right now

Due to new customs and security regulations introduced by the current U.S. administration, our logistics partner DHL has temporarily suspended parcel shipments to the United States and Puerto Rico. This is not a decision made by SteinKunstWerk; it is a direct consequence of tightened import requirements that affect many international small businesses.

For reference, see DHL’s official notice: DHL Shipping Updates USA.

What happens with your orders?

• All open DHL orders to the USA or Puerto Rico are automatically cancelled.
• You will receive a full refund in the form of a credit note.
• Please allow some processing time while we handle all affected orders individually.

Once your refund has been processed, you will receive a confirmation by email. Thank you for your patience.

Who is responsible for this situation?

We want to be transparent: the current shipping suspension is a result of regulatory decisions by the U.S. administration. Rather than facilitating global trade, the new requirements have created barriers that make it extremely difficult for independent, sustainability-focused businesses like ours to ship to the United States in the short term.

How long will the shipping stop last?

There is no confirmed end date at this time. DHL is working to adapt to the updated U.S. customs requirements. Until a workable solution is in place, shipments to the USA and Puerto Rico remain paused. We will post any changes immediately on our Shipping Information page and in our SteinKunstWerk Blog.

What can you do as a customer?

If you are based in the United States and frustrated by these restrictions, you are not alone. Many customers and small international sellers are affected. You can make your voice heard by:

• Contacting your local representatives to highlight how these import rules limit consumer choice and impact small, sustainable brands.
• Supporting small businesses in your region that rely on fair and predictable trade regulations.
• Staying connected with us via the SteinKunstWerk Blog, where we will post updates on this topic.

Background information on U.S. import rules is available from U.S. Customs and Border Protection.

Our promise

• Sustainability: We continue to use eco-friendly shipping and packaging for all other destinations within the European Union.
• Handmade quality: Our products remain crafted with care, designed to bring calm and beauty to your spaces.
• Transparency: We will keep you informed about all developments beyond our control.

To reiterate: this suspension is not our choice; it stems from current U.S. administrative policies that have tightened import procedures for international parcels.

Conclusion — Thank you for your understanding

To our U.S. customers: we are truly sorry that we cannot deliver to you right now. We appreciate your loyalty and support for sustainable, handmade products. We will continue to work on solutions and share updates as they become available.

For the latest information, please visit our Shipping Information page and our Blog. Thank you for your patience and understanding.